SHIPPING & RETURNS
We only use USPS carriers on the Nori Lyon www.norilyon.com website. After the purchase, the package will ship out the next business day. Orders placed on Friday, Saturday, and Sunday package will ship out on Monday.
We are not responsible once the package has been delivered to the carrier. If the package is lost and has not arrived after more than two months, we will contact the USPS carrier and, depending on the circumstances, may offer a refund or a discount on the next order.
There are no hiding fee
We do not save any personal or financial information.
- 5 to 7 business days in USA
Monday - Friday
- Packages may be delayed due to the holiday season or inclement weather.
- Please contact your nearest USPS carrier.
- A tracking number will be sent to the email address you provided. Look for your tracking number in your email.
-You can track your order by Clicking Here
-Please check your email for your tracking number or contact us if you do not know it. In the email, include your name, the name of the product you ordered, the date, and the estimated time the order was placed.
Return & Exchange Policy
- All of the products are final sale and non-refundable. Makeup tools are refundable, but they must not be opened or used. Please contact us within 48 hours.
- We will issue a full refund once we receive the makeup tools package.
- Please contact us within 48 hours if you received the incorrect order. Upload a photo of the product you received in the email and tell us what you ordered including the order number. Following that, we will review your email and send you a return shipping label. Please allow no more than three business days for a response. Makeup should not be used or open.
- We will not refund your money if the makeup is opened or used after we receive it.
- We will also include an image of how we received the package. If the product (incorrect order) has only been opened from the box and shows no signs of use, we may be able to provide you with an exchange, (you may need to pay the difference) or discount code for your next order.
-You can not return product if used an affiliated promo code
- You only have 6 hours to cancel your order. To cancel, send us an email or Click Here . Include the order number and the reason for the cancellation in the email.